Health Score
Health Score is a weighted aggregation of each system's health across various components. This section also contains a component breakdown for the calendar month:
Component |
Note |
Antivirus |
Average of Coverage and Protection |
Coverage |
Percentage of devices with an Antivirus Update Check (all products) |
Protection |
Percentage of passing Antivirus Update Check (all products) and Managed Antivirus Checks (where Managed Antivirus enabled) |
Backup |
Percentage of passing Backup Checks (all products) |
Closed Help Desk Tickets |
Percentage of tickets resolved/raised where a service desk is configured for the Dashboard |
Failed Login Attempts |
Percentage of the number of passed Failed Login (Hacker) Checks divided by the total Failed Login (Brute-force-hacking) Checks. Please note 0% indicates there were no failures. |
Patch Management |
Average of Coverage and Protection |
Coverage |
Percentage of devices with Patch Management enabled |
Protection |
Percentage of passing Vulnerability Checks |
Proactive Monitoring |
Percentage of passing 24x7 and Daily Safety Checks |
Server Availability |
Percentage of time that all server have been available. |
Web Protection |
Average of Coverage and Protection |
Coverage |
Percentage of devices with Web Protection enabled |
Protection |
Percentage of malicious requests blocked / allowed |
Please note that where a feature is not enabled it is not included in the Health Score, so it does not negatively impact on the score.
